Articles, talks, and conversations on the ideas shaping modern product and experience design.
Articles, talks, and conversations on the ideas shaping modern product and experience design.
Team, I’ve spent a lot of time over the past year talking about AI—at conferences, in customer meetings, and in plenty of one-on-ones. But I realized I hadn’t really sat down with all of you as a team to share where my head’s at, what I’m seeing, and
UserTestingProduced by Kate Towsey. Sponsored by Strella.
UserTestingDaniel Burka argues clinical software fails patients because it is slow and cumbersome, and that developers must observe frontline health workers in real settings and iterate to build genuinely fast, usable tools.
Hard ProblemsDocuments how a deliberately simple, offline-first mobile app for hypertension care was designed around frontline clinicians' constraints to reach scale across low-resource health systems.
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AstrolabiumAstrolabium
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Mule Design
adidasHow DoorDash’s Nam Pham and Their Team Turned AI Research Skills Into Shared Infrastructure for Research, Design, and Product
A health-tech team turns field research into illustrated storyboards around a fictional nurse, building cross-functional empathy and grounding product decisions in real clinician workflows.
Hard ProblemsWatch Now | How Ramp’s Michelle Bejian Lotia Built an AI-Powered “UXR Interview Coach” That Scaled Research Feedback Across Ninety People and Raised the Craft
How Daniel Gottlieb Turned AI Experimentation Into Practical (and Fun) ResearchOps Tools for His Colleagues at Microsoft CoreAI
